Refund Policy

1. Custom Development Services

For custom software, web, and mobile development projects:

• Payments made for completed milestones are non-refundable once the deliverable has been approved
• If a project is cancelled before completion, you will only be charged for work completed up to the cancellation date
• Deposits and advance payments may be partially refundable depending on work already performed

2. SaaS Subscriptions

• Subscriptions renew automatically unless cancelled before the renewal date
• Refunds may be considered for charges within the last 14 days in cases of billing errors or duplicate payments
• We do not provide prorated refunds for partial billing periods after renewal
• You may cancel at any time from your account to prevent future charges

3. Free Trials

If a product offers a free trial, no charges are incurred during the trial period. Upgrading to a paid plan begins billing immediately.

4. How to Request a Refund

Email us at hello@tekswing.com with the subject "Refund Request" and include:

• Your account email or project reference
• Date and amount of the charge
• Reason for the refund request

We typically respond within 2–3 business days.

5. Processing

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider (typically 5–10 business days).

6. Non-Refundable Items

• Charges older than 14 days
• Completed and approved project milestones
• Accounts terminated for policy violations

7. Chargebacks

Please contact us before initiating a chargeback. We're happy to resolve issues directly and promptly.

8. Changes to This Policy

We may update this policy from time to time. The effective date above will reflect any changes.

9. Contact

Questions? Reach us at hello@tekswing.com.